▼

Information and Technical Systems

Show All Answers

1. How do I request help for my computer or printer-related problems?

See the employee who is designated to enter work requests at your site, and ask them to submit a work request. Be as specific as you can about the problem when you make the request.

2. Which browser is supported for NCWISE?

As of Dec., 2010, support has been added for Internet Explorer versions 7 & 8 and Firefox vers. 2.0.

FF versions above 2.0 are not certified for NCWISE use. For a detailed look at what DPI recommends, copy and paste this link to your browser: http://www.ncwise.org/wrkst_req.html

3. Why will the computer not connect to the network?

For Windows XP users: make sure the "workstation only" box is not checked on the Novell login window.

Make sure the network cable is connected.

4. What is the network if it is not the Internet?

When you use a computer within your school or job site, you are logging in (accessing) that site's network server, not the Internet. Accessing the Internet happens when you open a browser from the computer desktop.

5. What do I do if the computer is infected with a virus or malware?

First, unplug the device from the network. Next, turn in a work order stating any details you can about the problem.

6. What is CIPA?

The Children’s Internet Protection Act (CIPA) is a federal law enacted by Congress to address concerns about access to offensive content over the Internet on school and library computers. CIPA imposes certain types of requirements on any school or library that receives funding for Internet access or internal connections from the E-rate program – a program that makes certain communications technology more affordable for eligible schools and libraries. In early 2001, the FCC issued rules implementing CIPA.

For further information, see the "Links" section on the Technology department home page.

7. How do I avoid getting a virus or malware?

The safest way is by only visiting web sites that are work-related and trutsted. Web sites that promote coupon savings, gambling, music and game sharing, and pornography provide the most potential for infecting a computer.
Keep your computer's anti-virus and anti-malware software up to date.